Refund and Returns Policy
Returns
Due to the sensitive nature of research compounds, we do not accept returns on opened or used items.
All sales are final, unless the product arrives damaged or incorrect
Refunds
- Eligible refunds will be issued to the original payment method
- Processing time: 5–7 business days after claim review and approval
Refund Process
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–2 business days (where available)
Disclaimers
- To request a refund:
- 1. Email us within 7 days of receiving your order
-
1. Include:
- Photos of the product
- A brief description of the issue
- 1. Our team will review and respond accordingly
Exclusions
- Refunds will not be issued for:
- Misuse or improper handling
- Incorrect storage
- Change of mind
- We reserve the right to deny refund requests that do not meet our criteria