Privacy Policy
1. Introduction
Atlas Labs USA (“Atlas Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with our services. By using our site, you agree to the terms of this Privacy Policy.
2. Information We Collect
- Personal Information: Name, billing/shipping address, email address, phone number, and payment details (processed securely through third-party gateways).
- Account Information: Username, password, and order history if you create an account with us.
- Technical Information: IP address, browser type, device information, and usage data for site functionality and analytics.
- Voluntary Information: Details you provide when contacting customer support, completing forms, or subscribing to newsletters.
3. How We Use Your Information
- Processing and fulfilling orders
- Providing customer support
- Sending order confirmations, updates, and relevant account communications
- Improving our website functionality and services
- Fraud prevention, security monitoring, and legal compliance
- Email marketing (only if you opt in)
4. Sharing & Disclosure
We do not sell or rent your personal information. We may share limited information only in these cases:
- Service Providers: With trusted partners (payment processors, shipping carriers, IT services) who require it to perform their duties.
- Legal Requirements: If required by law, regulation, or valid legal process.
- Business Transfers: If Atlas Labs undergoes a merger, acquisition, or sale of assets.
5. Cookies & Tracking Technologies
Our site uses cookies and similar tools to:
- Enable core website functionality (shopping cart, login sessions)
- Analyze traffic and site performance
- Remember your preferences
- You may disable cookies in your browser settings, though some site features may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
8. Your Rights
Depending on your location, you may have rights including:
- Accessing the personal data we hold about you
- Requesting corrections or updates
- Requesting deletion of your data (subject to legal/business requirements)
- Opting out of marketing communications at any time
9. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices or content of third-party websites.
10. Children’s Privacy
Our site is not directed to individuals under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. Continued use of our site after changes indicates acceptance of the updated terms.
